How can we trust your quality?
We’d like to send samples to our customer before the order if you need, in this case you can know our quality. The quality of mass production will be the same as sample, if there is difference, we’ll give 100% compensation.
 
If we are not satisfied with your quality when we receive the shipment, how will we do?
As long as our customer is not satisfied with our quality and give us the reason, we’ll give customer 100% compensation. One solution is to deduct the amount of unqualified products from invoice, the other solution is to replace with qualified products. Both are ok.

How much is the minimum order?
We don’t have any restriction for customer’s order, no matter it is small or large, we all accept. But the price of small order will be higher than price of large one, this is not because of our profit, it’s because of the sales cost. 
 
How are custom products? How long will the sample take from the time we provide artwork? How about the cost?
We can produce custom-made items according to customer’s requirement, it’s no problem, the artworks can be pictures, drawings or files and so on. From the time that customer provides information to the time we produce one sample, usually we need 3 days. The sample is free if it’s low value, but for postage, we prefer “freight collect”.
 
How is the shipping? How long does it take from China to European main ports or USA?
We usually choose the delivery way according to customer’s requirement, by sea or by air. For urgent order, delivery by air is necessary, for usual order, delivery by sea will be suitable. Usually, the time from SHANGHAI to European main ports by sea needs around 28 days, to west USA will need around 24 days. If delivered by air, 3-4 days would be enough.